Job Description

Job Title: Field Operations Specialist

Job Classification: Full-Time            

Reports To: Director, Chair Support

Location: Remote – Dubai based. Occasional travel required (<10%)

Anticipated Start Date: February 2025

POSITION SUMMARY:

The Field Operations Specialist (FOS) position is pivotal in supporting the growth and sustainability of DEEL AE FZE’s client TIGER 21 (the “Client”) The FOS is responsible for the service experience of the Client’s “Chairs” (paid contractors who lead TIGER 21 Member Groups). An FOS serves as being the “go-to” representative for the Client’s 100+ “Chairs” as they assist in the logistics, delivery, and execution of 1,000+ Member Meetings around the globe each year. The FOS will interface with Chairs daily and ultimately deliver a gold standard of service at all interactions to reflect the Client’s commitment to excellence.

We are searching for an energetic and enthusiastic professional, who is passionate about client services, to join our growing Field Operations team. In this role, you will have the opportunity to support a diverse group of Chairs who are movers and shakers in their field. An ideal candidate loves a fast-paced environment that is rooted in building relationships.

A successful Field Operations Specialist is highly organized, pays attention to fine details, demonstrates excellent time management skills and is passionate about customer service and self- improvement. Ideal candidates should be great brand ambassadors who are willing to take initiative and go the extra mile to ensure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned

• Chair Service Support: Proactively liaise with each assigned Chair to develop Meetings and Member interactions that matter. Respond within the same business day to all Chair inquiries regarding, but not limited to, business, general and technical support, accounting, membership, problem solving, and curriculum development. Phone calls are also a preferred method of communication.
• Meeting Logistics: Coordinate venue, food and beverage, AV, speakers, and arrangements for Member Meetings. Coordinate and assemble required Meeting materials. Responsible for post-Meeting data collection including but not limited to expense tracking and budget forecasting.
• Client/Member Information: Ensure on a proactive basis that all client/Member information in the CRM and other applications is correct and up to date. This includes supporting the due diligence process on new prospective Members of a Chair’s Group and assisting in the lead and opportunity stages of the Member journey.
• Policy/New Initiative Promotion: Communicate to the Chairs and support any existing and new company policies and initiatives.
• Group Strategy and Analytics: Maintain monthly executive dashboards for each assigned Chair.
• Additional Field Support: Contribute to the successful delivery of the Client’s conferences;

COMPETENCIES FOR SUCCESS:

• Client Relationship Skills: Builds strong, trust-based relationships with Chairs by demonstrating respect and adaptability in interactions. Effectively engages with diverse individuals, adjusting communication style as needed. Shows a genuine commitment to creating the best possible experience for both Chairs and Members.
• Communication: Effectively communicates in various settings, including one-on-one, small groups, team meetings, and formal presentations. Writes clearly and succinctly across different formats and styles, tailoring messages to the audience and context.
• Collaboration: Actively contributes to team efforts by sharing relevant information and supporting colleagues. Demonstrates a helpful attitude, fostering an environment of teamwork and open communication.
• Organization and Planning: Effectively manages multiple priorities and competing demands, ensuring timely delivery. Demonstrates strong initiative and the ability to prioritize tasks, focusing efforts on the most critical objectives.
• Problem Solving: Demonstrates quick, creative thinking to generate alternative solutions to problems. Applies logical reasoning and maintains a positive attitude, while professionally defusing potential conflicts.
• Innovation: Leverages business acumen and sound judgment to deliver comprehensive, efficient solutions. Maintains flexibility by treating each situation uniquely while aligning with the company’s overall goals.

DESIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred
• Experience interacting with ultra-high net worth clientele
• 5+ years of experience in events/consulting/project management/customer service

TECHNOLOGY:

• Proficiency in Microsoft Office suite
• Proficiency in Adobe Acrobat
• Experience working with Salesforce CRM preferred

PHYSICAL DEMANDS:

Occasional travel may be required.

The physical demands described here are presentative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.